Errors When Working with Documents

Information from the ticket is not pulled into the document

Solution:

1. Go to Settings → Documents.
2. Select the desired document template.
3. Check for blue variables in the template.
4. If the variables are missing – add them:
   • place the cursor where the variable should be in the document
   • add the required variable from the block on the right
5. If the variables are present in the document – update them:
   • delete the old variable and insert a new one.

---

The document is not displayed in the print list

Solution:

1. Go to Settings → Ticket Types.

2. Link the document to the required ticket type.

   Each oticket type can have its own set of documents.

---

QR code is printed too large

Solution:

1. Place the QR code variable inside a table cell
2. Adjust the cell size as needed
   • Cell width determines the size of the QR code

---

How to remove the date and HelloClient label from the document?

For Google Chrome:

1. In the print preview window:
   • Click “More settings”
2. In the “Options” section:
   • Uncheck “Headers and footers”
3. Print the document

Note: These are browser system elements, not part of HelloClient

---

Text overlaps in the document

Fix this in one of the following ways:

• Increase column width / row height
• Decrease font size
• Shorten the text or remove extra words
• Split long text into multiple cells

---

The ticket includes a prepayment, but it is not displayed in the document

Solution:

1. Go to Documents → Desired Template
2. Insert the variable “Paid” into the template

---

You might be interested in:

• Working with documents: creating and editing
• Document recovery