Errors When Calculating Salaries

Salary Is Not Being Calculated

Reasons:

1. No accrual settings in the employee card
2. No accrual settings in the service card
3. The order status does not have the “Calculate Salary” action enabled
4. Zero profit (Price = Cost price)
5. No performer assigned to the service or product

1. No accrual settings in the employee card

How to set up?

1. Go to Settings > Employees and open the employee’s card
2. Switch to the Salary tab and make sure the accrual percentages are specified
3. If the fields are empty – enter the values and save
4. Move the relevant order to In Progress status, then to a status that calculates salary

How do accruals work?

2. No accrual settings in the service card

How to set up?

1. Go to the Services module and open the desired service
2. In the Performer Compensation block, check the percentage or amount
3. If it shows 0 – clear the field or enter the correct value
4. Save and refresh the order: move the relevant order to In Progress, then to a status that calculates salary

3. The order status does not have the “Calculate Salary” action enabled

Important!

Salary accrual to an employee occurs at the moment of status change to one that has the “Calculate Salary” action.

1. Go to Settings > Statuses and open the required status
2. Ensure the “Calculate Salary” action is enabled
3. If not enabled – check the box
4. In the order, set status to In Progress, then move to the desired salary-calculating status

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4. Zero profit (Price = Cost price)

Important!

The system calculates salary as a percentage of net profit for each service or product.
Profit = Item Price – Cost Price
If price and cost price are equal, profit = 0, and no salary is calculated.

1. Open the product or service card in the order
2. Ensure profit is not zero (adjust the cost price)
3. Refresh the order: In Progress → salary-calculating status

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5. No executor assigned to the service or product

If a service or product is added to an order but no employee is assigned as the executor, no salary accrual occurs.

Solution:

1. Go to the order and click on the service or product
2. In the Executor field, assign an employee
3. Move the order to a status that calculates salary

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Salary Is Calculated Incorrectly

Reasons:

1. Incorrect percentages specified in the employee card
2. Accruals specified twice: in the employee card and in the service card
3. Cost price specified in the product or service card
4. The “Calculate Salary” action enabled on two statuses
5. Changes made to the order after it was closed

Important!

Always verify accruals after making changes.
When any salary settings are changed (percentages, cost prices, statuses, performers, etc.), old accruals are not removed automatically.
After adjustments, be sure to:

1. Go to the Salary Report
2. Check that accruals are up to date
3. Manually delete any old accruals that were generated with incorrect data

Otherwise, double accruals or accruals under outdated rules may occur.

1. Incorrect percentages specified in the employee card

You need to:

1. Open the employee card and switch to the Salary section

2. Check which field contains the percentages

   How do accruals work?

Important!

The system calculates a percentage of net profit:
Profit = Payments – Cost price – Discount

2. Accruals specified twice: in the employee card and in the service card

Important!

Settings in the service card have priority, so if accruals are specified in both the service and the employee, the system uses the service settings.

What to do:

Remove the duplicate accruals – either from the service card or from the employee card.

3. Cost price specified in the product or service card

The system calculates salary from net profit:
Profit = Payments – Cost price – Discount

Example:

• Service price in order: 5000 $
• Cost price: 1500 $
• Discount: 10 % = 500 $
• Profit: 5000 – 1500 – 500 = 3000 $

The employee card has a 50% rate for the service.

Salary accrual = 50% of net profit for the order (3000 ₽) = 1500 $.

4. The “Calculate Salary” action enabled on two statuses

Example with statuses Ready and Closed – both have the Calculate Salary action.

1. Create an order
2. Add a service
3. Move the order to Ready – salary is calculated
4. Move the order to Closed – no duplicate accruals

But if new products or services are added after Ready, then moving to Closed will accrue salary for those new items.

5. Changes made to the order after it was closed

Example:

1. Order closed with a salary-calculating status – employee received accrual
2. Order reopened (active status) and price or items changed
3. Order closed again with salary-calculating status

In this case, accruals do not update automatically and you need to:

1. Go to Reports > Salary and select the employee with the erroneous accrual
2. Delete the incorrect accrual from the report
3. Open the order → set status to In Progress
4. Close the order again with a salary-calculating status

Instructions for deleting erroneous accruals